A call center is a centralized department designed to handle phone calls from current and potential customers. Call centers can be inbound call centers and/or outbound call centers and be located either within a company or be run by hiring another company specializing in handling call centers or customer service outsourcing. When it comes down to it, the main difference between call centers and contact centers is in the name. A call center generally takes or makes calls, while a contact center keeps in contact through any customer service channel.
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Outbound Call Center
Outbound call centers mainly comprise of agents making calls to existing and potential customers. The calls are meant to increase your sales, follow-up your mailings, test unknown markets, develop good customer relationships and make your business a success.
Inbound Call Centers
Inbound call centers can receive calls on your company’s behalf. They can also provide tech support, order processing, appointment scheduling, and many other services — freeing up time for you to focus on growing your business.
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How do call centers work
Call centers provide services that are used by businesses of all sizes to increase sales, such as:
Financial Institutions
Telcos
Insurance companies
Online merchants
Telemarketing companies
Computer software
Product help desks
Mail-order organizations
Polling services, charities
Law firms
Medical practices
Real estate companies
Property managers
Any large organization that uses the telephone to improve customer service
Inbound Call Centers Services
An inbound call center employs agents who receive calls from customers.
These call centers tend to focus on assistance for customers who need to solve their problems or need instructions. For example, suppose your internet connection stops working or is too slow. In that case, you can call your internet provider’s customer service center to report the issue and fix it. Apart from oncall support, inbound contact center agents often provide contact information, email response, or chat support.
The main goal of inbound call centers is to resolve as many customer issues as possible. The number of calls handled by agents largely depends on the number of people contacting the call center. On some days, the call center may be bustling, on other days, the inflow of calls may be much lower.
Inbound Call Center Services benefits include:
Handle seasonal call volumes
Spend more time on your core business
Reduction of fixed costs, maintenance
Easily scalability to add agents
Support customers after hours
Outbound Call Center Services
In an outbound call center, agents call potential or existing customers rather than receiving calls from them. This type of call center is mainly used for sales and cold calls, promotions, and customer surveys, but it’s not always the case. Some business owners choose to welcome their new clients with the so-called welcome call, during which agents provide further information on the company’s products or policies.
What is a call center service?
A call center is a centralized department designed to handle phone calls from current and potential customers. Call centers can be inbound call centers and/or outbound call centers and be located either within a company or be run by hiring another company specializing in handling call centers or customer service outsourcing. When it comes down to it, the main difference between call centers and contact centers is in the name. A call center generally takes or makes calls, while a contact center keeps in contact through any customer service channel.
Our Team
Outbound Call Center
Outbound call centers mainly comprise of agents making calls to existing and potential customers. The calls are meant to increase your sales, follow-up your mailings, test unknown markets, develop good customer relationships and make your business a success.
Inbound Call Centers
Inbound call centers can receive calls on your company’s behalf. They can also provide tech support, order processing, appointment scheduling, and many other services — freeing up time for you to focus on growing your business.
See Our Ideas
How do call centers work
Call centers provide services that are used by businesses of all sizes to increase sales, such as:
Any large organization that uses the telephone to improve customer service
Inbound Call Centers Services
Inbound Call Center Services benefits include:
Outbound Call Center Services
Outbound Call Center benefits include: