Have you ever thought how many times per day your customer service answers the same questions? For example, “Is your shop open daily?”, “How can I pay for your service?”,
Chatbots – a program that follows a set of rules and sometimes AI to interact with users like any other human would– cannot only help you reduce operating costs but also personalize and increase customer engagement.
Predictions suggest that 80% of businesses will use chatbots by 2020. If you still haven’t integrated a chatbot to your business operations, you may be falling behind the competition.
Think about how much money you will save by having a 24/7 customer support through a chatbot rather than having employees working shifts to offer 24/7 support. The chatbots slowly become smarter over time, collecting more information about their target audience and figuring out exactly what people want or need to hear. Whether the purpose of the bot is to communicate with customers or just provide some basic functions to streamline tedious tasks, they’re getting better at their jobs.
Investing in Chatbot will add value to both you and your business.
Have you ever thought how many times per day your customer service answers the same questions? For example, “Is your shop open daily?”, “How can I pay for your service?”,
Chatbots – a program that follows a set of rules and sometimes AI to interact with users like any other human would– cannot only help you reduce operating costs but also personalize and increase customer engagement.
Predictions suggest that 80% of businesses will use chatbots by 2020. If you still haven’t integrated a chatbot to your business operations, you may be falling behind the competition.
Think about how much money you will save by having a 24/7 customer support through a chatbot rather than having employees working shifts to offer 24/7 support. The chatbots slowly become smarter over time, collecting more information about their target audience and figuring out exactly what people want or need to hear. Whether the purpose of the bot is to communicate with customers or just provide some basic functions to streamline tedious tasks, they’re getting better at their jobs.
Investing in Chatbot will add value to both you and your business.
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